Privacy

We may collect and process the following categories of personal data:
Identity Data: name, IC number, membership number, alumni details, date of birth, gender.
Contact Data: address, email address, phone number, social media handles.
Account Data: username, password
Transaction Data: donations, membership fees, purchases made through the Website.
Technical Data: IP address, device information, browser type, operating system, and other online identifiers collected through cookies and analytics tools.
Communications Data: messages, enquiries, feedback, survey responses, or correspondence sent to us.
Other Voluntary Data: any other information you choose to provide to us (e.g., images, testimonials, event participation information).

Directly from you – when you fill in online forms, register as a member, make a payment, submit feedback, or contact us.
Automatically – when you browse or interact with the Website, through cookies, analytics, and similar technologies.
From third parties – such as payment processors, or analytics providers.

We process personal data for the following purposes:
1.To manage and administer SRIKANDI membership records and alumni databases.
2.To operate the Website and deliver services (e.g., events, merchandise orders).
3.To verify identity and process payments or transactions.
4.To communicate with members, including updates and event invitations.
5.To maintain historical and alumni records.
6.To conduct data analysis, research, and website improvement.
7.To comply with legal and regulatory obligations.
8.For marketing and promotional activities (only with your consent).
9.For internal management and security of our IT systems and facilities.

We will not sell or rent your personal data. However, we may share it under the following limited circumstances:
Service providers – including IT service providers, web hosts, payment processors, event organisers, and communication platforms.
Affiliated entities – such as related alumni bodies for legitimate association purposes.
Legal obligations – to comply with applicable laws or requests from regulatory authorities.
Professional advisors – auditors, lawyers, or consultants assisting SRIKANDI.
With consent – where you have explicitly agreed to share your data for specific purposes.
Aggregate data – anonymised or aggregated data that cannot identify you personally may be shared for statistical or analytical purposes.

We retain your personal data for as long as necessary to fulfil the purposes stated above or as required by law.
When data is no longer needed, it will be securely deleted or anonymised.
We protect your personal data using appropriate administrative, technical, and physical safeguards, including:
Secure servers and data-encryption measures.
Restricted access to authorised personnel only.
Regular review of security practices and systems.
However, no online system can be fully secure, and SRIKANDI cannot guarantee absolute protection against all risks.

Our Website uses cookies and similar tracking technologies to enhance functionality and analyse site usage.
Essential cookies: required for basic website operation (e.g., login sessions).
Analytics cookies: help us understand how visitors use our Website (e.g., via Google Analytics).
Preference cookies: store your settings or preferences.
Marketing cookies: used only if you consent to receive promotional materials.
You may disable cookies through your browser settings; however, this may affect certain Website features.

Under Malaysia’s PDPA 2010, you have the right to:
Request access to your personal data held by SRIKANDI.
Request correction or updating of inaccurate or incomplete data.
Withdraw consent to processing (where applicable).
Restrict or object to certain processing activities.
Request deletion of personal data (subject to legal or contractual obligations).
Requests may be subject to verification of identity and applicable legal limits.
To exercise your rights, please contact us as stated below.

Your personal data may be transferred to and stored on servers located outside Malaysia,
where our hosting or service providers operate internationally.
We will ensure that such transfers comply with PDPA 2010 requirements and that appropriate safeguards are in place.

SRIKANDI may use your contact details to send alumni news, updates, or invitations to events.
You may opt out at any time by contacting us directly.

If you have any questions, requests, or complaints regarding this Privacy Policy or our data practices, please contact:
EXCO SRIKANDI
srikandi.exco@gmail.com

SRIKANDI reserves the right to amend this Privacy Policy from time to time.
The updated version will be posted on our Website with a revised “Last updated” date.
Your continued use of the Website after any amendment signifies acceptance of the updated terms.

Ready Stock: Orders will be processed within 1–21 working days after payment confirmation, excluding weekends and public holidays.
Pre-Order: Processing and estimated availability will be as advised in the respective product communication or announcement.
Processing time includes order verification, quality checks, and packaging prior to shipment.

Once your order has been shipped, delivery typically takes between 1 to 5 working days, depending on your location and the courier’s schedule.

Applicable shipping fees will be displayed at checkout before payment.

A tracking number will be provided once your order has been shipped. Should you require assistance with tracking your order, please contact us.

Customers are responsible for ensuring the accuracy and completeness of their shipping details at checkout. SRIKANDI will not be held liable for delays, losses, or failed deliveries resulting from incorrect or incomplete addresses. However, we will provide assistance in resolving any delivery-related issues when possible.

In cases where a parcel cannot be delivered and is returned to us, the customer is responsible for liaising directly with the courier for redelivery or collection where applicable. SRIKANDI will ensure that all items are handed over to the courier in a timely manner and will assist in facilitating communication if necessary.
If you have any questions or concerns regarding your order’s shipment or delivery, please contact our support team at
srikandi.exco@gmail.com

Returns or exchanges are only accepted for items that are defective, damaged, or incorrectly supplied.
Returns due to change of mind, incorrect size/colour selection, or other personal preferences will not be accepted.
Personalised, customised, pre-order and final-sale items are non-returnable and non-refundable, unless defective, damaged or incorrectly supplied.

Please contact SRIKANDI within 7 days of receiving your order and provide your order details together with photos or videos showing the issue.
Once verified, we will arrange an appropriate replacement, exchange or refund, subject to product availability.
Where the issue is due to an error on our part, any applicable return delivery costs will be borne by SRIKANDI.

Processing Time: Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Timeframe: Please allow 7-14 business days for the processing of your refund after we have received the returned item(s). Depending on your payment provider, it may take an additional 3-5 business days for the funds to appear in your account.
Shipping Charges: Original shipping charges are non-refundable. You will be responsible for the cost of return shipping, unless the item is defective or an error occurred on our part.

All orders are final once confirmed and cannot be cancelled.
Customers are advised to review all order details, including product, size, colour, quantity, personalisation and delivery information carefully before completing their purchase.
No cancellation or refund will be provided for change of mind after an order has been confirmed.
For assistance, please contact srikandi.exco@gmail.com.

If you haven’t received a refund yet, please:
Check with your bank or credit card company, as there may be delays before your refund is officially posted.
Contact SRIKANDI EXCO if you have concerns after 10 business days.
Important Notes:
Packaging: Please return items in their original packaging with all accessories and parts included.
Restocking Fees: In some cases (such as for returned items in non-original condition), we may charge a restocking fee of up to 15% of the product price.
Return Shipping: You are responsible for return shipping costs, except when the item is defective or we made an error in fulfilling your order.